About face : the essentials of interaction design

This completely updated volume presents the effective and practical tools you need to design great desktop applications, Web 2.0 sites, and mobile devices. Youll learn the principles of good product behavior and gain an understanding of Coopers Goal-Directed Design method, which involves everything from conducting user research to defining your product using personas and scenarios. Ultimately, youll acquire the knowledge to design the best possible digital products and services.